Sometimes your open-ended feedback ends up spread across several different text columns, for example Likes, Dislikes, Improvements, or Additional comments.
If you want a clearer, stronger picture of what your customers are saying, it often makes sense to bring these fields together and analyze them as one.
With Smart Columns in Caplena, you can merge any text fields in just a few clicks and run a single, unified AI analysis. No Excel formulas, no manual work, just clean, streamlined insights.
Tip to Save Credits
To merge efficiently:
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Import the original columns as Text
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Create one Smart Column as Text-to-analyze (TTA)
If the originals are imported as TTA, each one counts toward credit usage.
The best setup is:
Text → merge → one TTA Smart Column.
Step 1: Create a New Smart Column
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Go to your Data page.
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Click on "Create New Smart Column."
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Give your new column a name, for example:
All Feedback Combinedor Unified Feedback. -
Under Column Type, choose:
Text-to-analyze– this will ensure the column is available for AI topic analysis.
Step 2: Select Formula Mode
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Choose Formula as the Smart Column mode.
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You can use the Merge Columns template as a starting point, it’s flexible and can be adapted for any fields you want to merge.
Step 3: Pick the Columns You Want to Combine
Choose any text fields you want to analyze together, such as:
This is especially useful when your survey includes multiple comment fields that touch on the same topic (e.g., satisfaction, experience, feature requests), and you want to understand the full picture without jumping between columns.
Step 4: Preview & Create
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Click Generate Sample to check if the merged text looks right.
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If everything looks good, click Create & Fill.
Caplena will instantly populate your new combined column for all rows.