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Integrations

Everything you need to import, organize, and analyze customer reviews or data from connected accounts

Another way to import data into Caplena is by using direct integrations with external platforms such as Google Maps, Trustpilot, Tripadvisor, Qualtrics, and more.

With integrations, you can scrape reviews for products, services, apps, locations, or businesses by simply providing a URL or unique identifier.

CleanShot 2025-07-22 at 10.37.08@2x

 

 

How Integrations Work

Each integration consists of one or more integration items, think of these as the specific resources you want to analyze (e.g., reviews for a location on Google Maps or an app in an App Store).

For example, if you're comparing two retail locations:

  • You create a Google Maps Integration

  • It contains two integration items: reviews Location 1 and Location 2, or more, of course)

  • Caplena will combine these into a single project

 

Syncing Data Automatically

A key benefit of using integrations is automatic synchronization. When enabled:

  • Caplena fetches new reviews daily at 2:00 AM UTC

  • Reviews are added to your project automatically

  • No manual work required

⚠️ Note:

If synchronization is disabled for more than 5 days, it may not be possible to re-enable it for some platforms due to technical limitations.

You can turn synchronization off anytime from the Data Sources page by toggling it off in the integration item settings.

 Note:

Bulk deactivation isn’t available yet, if you have many items, we’re happy to help!

Billing & Credits

Integrations do not incur extra fees, imported texts cost 1 credit each, just like any other upload.

  • You’re only billed when saving the project

  • With sync enabled, credits are deducted daily as new reviews come in

  • Caplena provides an estimate of the review count for each integration item before the upload

Example:
3 Google Maps locations, each with ~1000 reviews = 3,000 credits (initial)
If daily sync adds 10 reviews per product: 30 credits/day

 

Supported Platforms & Input Formats

Below is a list of platforms currently supported by Caplena’s integration feature, including the required input format and example links for each.

1. Google Maps

Input format:
<Name>, <Address>, <Country>

Example:
WERK 8, Dornacherstrasse 192, 4053 Basel, Switzerland

2. Trustpilot

Input format:
https://www.trustpilot.com/review/<domain>

Examples:

  • https://www.trustpilot.com/review/cyberghostvpn.com

  • https://www.trustpilot.com/review/www.smtp2go.com

3. Apple App Store

Input format:

  • Default (US): https://apps.apple.com/app/<name>/<identifier>

  • Other regions: https://apps.apple.com/<region>/app/<name>/<identifier>
    (Supported regions: ca, at, it, us, au, fr, ch, mx, es, de)

Examples:

  • https://apps.apple.com/app/bear/id1091189122

  • https://apps.apple.com/de/app/fifa-soccer/id1094930513

4. Google Play Store

Supports reviews for apps, movies, and books.

Input format:

  • Apps: https://play.google.com/store/apps/details?id=<app-bundle>&hl=<lang>

  • Movies: https://play.google.com/store/movies/details/<name>?id=<identifier>

  • Books: https://play.google.com/store/books/details/<name>/?id=<identifier>

Languages supported:
hl=de, hl=fr, hl=en, hl=it, hl=es, etc.

Examples (Apps):

  • https://play.google.com/store/apps/details?id=org.coursera.android&hl=de

  • https://play.google.com/store/apps/details?id=com.pluralsight

5. Amazon

Input formats (both accepted):

  • With product name: https://www.amazon.<country>/<name>/dp/<ASIN>

  • Without name: https://www.amazon.<country>/dp/<ASIN>

Supported Amazon stores:
US, UK, DE, FR, IT, ES, CA, JP, IN, AU, MX, BR, TR, AE, SA, NL, SG, PL, SE, EG, BE

Examples:

  • https://www.amazon.de/Colgate-Charcoal-Whitening-Zahnpasta-Zahnbürste/dp/B088VCM63D

  • https://www.amazon.com/dp/B00WBJGUA2

6. G2

Input format:
https://www.g2.com/products/<product-name>/reviews

Example:
https://www.g2.com/products/clickup/reviews

7. Capterra

Input format:
https://www.capterra.com/p/<identifier>/<name>/

Example:
https://www.capterra.com/p/177841/NetSuite/

8. Yelp

Input format:
https://www.yelp.com/biz/<business-name>

Examples:

  • https://www.yelp.com/biz/tibits-basel

  • https://www.yelp.com/biz/franchia-vegan-cafe-new-york

9. Tripadvisor

Input format:
https://www.tripadvisor.com/Attraction_Review-<location>/<place-id>-Reviews-<place-name>.html

Examples:

  • https://www.tripadvisor.com/Attraction_Review-g294265-d324542-Reviews-Gardens_by_the_Bay-Singapore.html

  • https://www.tripadvisor.com/Attraction_Review-g187497-d190146-Reviews-Basílica_de_la_Sagrada_Família-Barcelona_Catalonia.html