> ## Documentation Index
> Fetch the complete documentation index at: https://docs.caplena.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Review platforms (Google Maps, App Stores, Tripadvisor, and more)
> Import public reviews from major platforms to keep your feedback up to date automatically
Review platforms let you import **public customer reviews** into Caplena for analysis. You add reviews by providing **URLs or platform-specific IDs** (e.g., Google Place ID, Trustpilot domain, or app store link). Below is a list of platforms currently supported by Caplena's integration feature, including the required **input format** and **example links** for each.
If you need to add several review sites or locations at once, you don't have to enter them individually. Prepare a list (e.g., in Excel, Google Sheets, or any text editor) and **copy & paste** the entire list directly into the **first input box**. Caplena will automatically detect each line as a separate entry. This greatly speeds up setup and reduces manual errors.
## Google Maps
Caplena accepts **two valid ways** to identify a Google Maps location:
### Option A: Google Place ID
You can find the Place ID using Google's official tool: [https://developers.google.com/maps/documentation/javascript/examples/places-placeid-finder](https://developers.google.com/maps/documentation/javascript/examples/places-placeid-finder)
Search for your location, click on it, and copy the Place ID shown below the name.
Option A is the recommended approach. Place IDs are stable, unambiguous, and work reliably even when multiple businesses share a similar address.
### Option B: Fully Qualified Address
If you don't use a Place ID, you must enter a **complete, exact address**, including company/venue name, street and house number, postal code, city, and country.
**Example:** `Caplena AG, Stampfenbachstrasse 63, 8006 Zürich, Switzerland`
When you enter this exact address into Google Search, it **must show a full Google business profile** including pictures, phone number, opening hours, etc. If Google shows multiple results (like entrances or platforms), use the Place ID instead.
If you need to scrape **many locations at once** (e.g., *"all McDonald's locations in the UK"*), reach out to us and we'll help set up the workflow.
**Row limit:** The limit you set applies **per location**, not across the entire import. If you set a limit of 100 and have 50 locations, you can import up to 5,000 reviews total.
**Reviews without text:** Yes, Caplena imports star-rating-only reviews too, not just those with written text.
## Trustpilot
Use this for **brand-level product or service reviews**.
Due to provider restrictions, we can only scrape max **200 reviews** during the initial setup. If sync is enabled, new reviews will be added automatically over time.
**Input format:** `https://www.trustpilot.com/review/`
**Examples:**
* `https://www.trustpilot.com/review/cyberghostvpn.com`
* `https://www.trustpilot.com/review/www.smtp2go.com`
## Apple App Store
Use this for **iOS/iPadOS app reviews**.
Due to provider restrictions, we can only scrape the **500 most recent reviews** during the initial setup. If sync is enabled, new reviews will be added automatically over time.
**Input format:**
* Default (US): `https://apps.apple.com/app//`
* Other regions: `https://apps.apple.com//app//`
**Supported regions:** ca, at, it, us, au, fr, ch, mx, es, de
**Examples:**
* `https://apps.apple.com/app/bear/id1091189122`
* `https://apps.apple.com/de/app/fifa-soccer/id1094930513`
## Google Play Store
Supports reviews for **apps**, **movies**, and **books**.
**Input format:**
* Apps: `https://play.google.com/store/apps/details?id=&hl=`
* Movies: `https://play.google.com/store/movies/details/?id=`
* Books: `https://play.google.com/store/books/details//?id=`
**Languages supported:** `hl=de`, `hl=fr`, `hl=en`, `hl=it`, `hl=es`, etc.
**Examples:**
* `https://play.google.com/store/apps/details?id=org.coursera.android&hl=de`
* `https://play.google.com/store/apps/details?id=com.pluralsight`
## Amazon
The **Amazon integration is temporarily unavailable** due to provider-side limitations. [Contact support](mailto:support@caplena.com) if you need Amazon reviews imported.
**Input formats (both accepted):**
* With product name: `https://www.amazon.//dp/`
* Without name: `https://www.amazon./dp/`
**Supported Amazon stores:** US, UK, DE, FR, IT, ES, CA, JP, IN, AU, MX, BR, TR, AE, SA, NL, SG, PL, SE, EG, BE
**Examples:**
* `https://www.amazon.de/Colgate-Charcoal-Whitening-Zahnpasta-Zahnbürste/dp/B088VCM63D`
* `https://www.amazon.com/dp/B00WBJGUA2`
## G2
Use G2 to import **B2B software reviews**.
**Input format:** `https://www.g2.com/products//reviews`
**Example:** `https://www.g2.com/products/clickup/reviews`
## Capterra
Use Capterra for **software and SaaS product reviews**.
**Input format:** `https://www.capterra.com/p///`
**Example:** `https://www.capterra.com/p/177841/NetSuite/`
## Yelp
Use Yelp for **local business reviews** (restaurants, cafés, shops, services).
**Input format:** `https://www.yelp.com/biz/`
**Examples:**
* `https://www.yelp.com/biz/tibits-basel`
* `https://www.yelp.com/biz/franchia-vegan-cafe-new-york`
## Tripadvisor
Use Tripadvisor for **tourism, attractions, and travel-related reviews**.
**Input format:** `https://www.tripadvisor.com/Attraction_Review-/-Reviews-.html`
**Examples:**
* `https://www.tripadvisor.com/Attraction_Review-g294265-d324542-Reviews-Gardens_by_the_Bay-Singapore.html`
* `https://www.tripadvisor.com/Attraction_Review-g187497-d190146-Reviews-Basílica_de_la_Sagrada_Família-Barcelona_Catalonia.html`
## Trusted Shops
Use Trusted Shops for **product and service reviews**.
**Examples:**
* `https://www.trustedshops.com/buyerrating/info_X380804938575B96E13BA358219DC7DDC.html`
* `https://www.trustedshops.de/bewertung/mio-olio-de/extra`
* `https://www.trstd.com/de-ch/reviews/exlibris-ch`
Some reviews do not include a reviewer name.
## Glassdoor
Use Glassdoor for **employee reviews**.
**Examples:**
* `https://www.glassdoor.com/Reviews/Award-Staffing-Reviews-E830922.htm`
* `https://www.glassdoor.com/Reviews/Roche-Basel-Reviews-EI_IE3480.0,5_IL.6,11_IM1691.htm`
## Indeed
Use Indeed for **employee reviews**.
**Examples:**
* `https://www.indeed.com/cmp/Award-Staffing/reviews`
* General pattern: `https://www.indeed.com/cmp/`
Only **indeed.com (US)** is currently supported, not other locales.
## Kununu
Use Kununu for **employee, applicant, and trainee reviews** of companies in the DACH region.
**Input format:** `https://www.kununu.com//`
**Supported countries:** `de`, `at`, `ch`
**Examples:**
* `https://www.kununu.com/de/deutsche-post`
* `https://www.kununu.com/at/oebb`
* `https://www.kununu.com/ch/swisscom`
In addition to the overall rating and review text, Caplena imports Kununu's category ratings (work atmosphere, work–life balance, career development, salary, leadership, communication, and more), the reviewer's department, the review type (employee, applicant, or trainee), and any employer response.
Kununu is a Datashake-backed source, so it follows the standard **3-day sync cycle** for review platforms. New reviews posted between syncs are imported in the next batch.