The Alerts feature in Caplena helps you stay on top of emerging trends, spikes in feedback, and important changes in sentiment or topic frequency
Types of Alerts
When you click Create new alert, you’ll be prompted to choose one of three options:
Agent Prompt (featured) Get AI-generated reports delivered on a schedule or on demand. Write a plain-language prompt describing what you want to know and how often, Caplena's agent will analyze your data and send you a report.
Example prompt: "Send me a weekly report on which topics changed most drastically."
New Topics Alert Get notified when brand-new topics emerge in your feedback, revealing early signs of market shifts, product issues, or opportunities.
Topics Trend Alert Stay ahead of trends by auto-detecting shifts in sentiment, mentions, or frequency. Customize thresholds or let auto-digest do the work.
How to Set Up an Alert
- Go to your project and open the Alerts tab.
- Click Create new alert.
- Choose your alert type and click Next.
- Fill in the details and configure your schedule.
Agent Prompt Alerts
This is the most flexible alert type. You write a custom prompt telling Caplena what to analyze and report on.
Configuration options:
- Alert name — Give your alert a descriptive name (e.g. "Weekly Pricing Changes Report").
- Filters — Scope the alert to specific segments of your data.
- Alert prompt — Write your instruction in plain language (up to 1,000 characters). Describe what to analyze, what to summarize, and any comparisons to make.
- Schedule — Choose One off, Weekly, Monthly, or Quarterly. For recurring schedules, set the day of week and hour.
- Notification delivery — Send to yourself or to someone else.
Example prompt: "Analyze the customer feedback and identify all mentions related to pricing changes. Summarize the key themes, sentiment, and frequency of pricing-related feedback. Compare the findings to the previous period."
What You'll Receive
Once your Agent Prompt alert runs, Caplena will send you a formatted email report tailored to your prompt. The agent decides the best way to present the findings — this could include narrative summaries, tables, breakdowns by segment, or a mix, depending on what makes most sense for the question you asked.