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How Integrations Work

Sync cycles, billing, and how integration items work.

Review Platforms

Google Maps, App Stores, Trustpilot, Tripadvisor, and more.

Survey & CX Platforms

Qualtrics, Medallia, SurveyMonkey, Intercom, Zendesk, and more.

Slack & Teams

Query your feedback data from Slack or Microsoft Teams.

MCP

The following three integrations all connect using the Model Context Protocol (MCP) — pick the guide that matches the AI client you use.

Claude Desktop

Query projects in natural language from Claude Desktop, Cursor, or any other custom MCP client.

ChatGPT

Connect Caplena to ChatGPT via MCP to query feedback data in natural language.

Microsoft 365 Copilot

Connect Caplena to Microsoft 365 Copilot via MCP to query feedback data in natural language.
Last modified on August 10, 2026