Skip to main content
Firewall & Network Requirements Ensure Caplena works smoothly on corporate networks If you’re experiencing issues loading Caplena, or receiving emails, this is often caused by network restrictions such as firewalls, proxy settings, or domain blocking. Please ask your IT team to whitelist the following domains:
DomainPurpose
caplena.comMain domain
www.caplena.comWebsite
app.caplena.comApplication
api.caplena.comAPI
docs.caplena.comDocumentation
changelog.caplena.comProduct updates
email.caplena.comTransactional emails
hs.caplena.comSupport & live chat
ph.caplena.comProduct analytics
trust.caplena.comTrust & security portal
Allowing these domains should resolve most access, loading, or email delivery issues.
Still having issues? Contact us at support@caplena.com and we’ll help you identify what’s being blocked.
Last modified on May 12, 2026