Case Limit

The case limit is a privacy feature that hides insights when there are too few responses in a view. It is configured per project as Report Case Limit.

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How to enable

Editing this setting requires the Edit project permission. To turn the feature off, clear the field or set it to 0. You can also find this setting in Managing an Existing Project: Settings & Permissions.

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How the threshold is counted

The limit always counts real rows (unweighted), after:

• Global report filters
• Report view filters
• Insight element filters
• Segment filters
• Date-range filters

If the report uses row-level weights, only rows with a valid weight are included in the count. Weights can change the totals you see in charts. They never change whether the case limit applies.

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How it works

The limit is checked at two levels.

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Segments

The check runs on the whole segment after the filters above. If a segment is at or below the limit:

• It is excluded from chart calculations
• A notice appears: The following segments are not available due to reaching their case limit
• All insight elements tied to that segment are hidden

If every selected segment is below the limit, charts appear empty. If some segments are below the limit and others are above it, insight elements are still shown. Segments with enough responses display as usual; segments below the limit are omitted and flagged.

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Breakout buckets

In breakout and heatmap widgets, individual values (for example cities or brands) with too few rows are omitted. A notice appears: The following buckets are not available due to reaching their case limit. The rest of the chart still displays for buckets that are above the limit.

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Topics are not checked individually

Topic charts do not apply the case limit per topic. As long as the underlying segment is above the limit, aggregate topic counts are shown for all topics — including topics mentioned in only a few responses. Choosing which topics to display in a chart (Top N, or a manual topic selection) only controls which topics appear after the data is computed. It does not affect the case-limit check.

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Insight Agent

The Insight Agent applies the same case limit. It will not analyze, quote, or break down a segment with too few responses, and it will not try to work around the limit (for example by rephrasing the question or using a different tool to reach the same data). If you ask about a group that is at or below the limit, the agent tells you the segment is too small to report on. Small breakout groups (for example individual cities) are omitted the same way they are in charts.

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Individual responses and AI summaries

When the active segment is at or below the limit:

• The list of individual responses is empty
• AI-generated summaries are not produced

Summaries are also blocked when the overall filtered population (with your current global filters) is at or below the limit — even if a specific segment you selected would otherwise have enough responses.